Welcome to Windows Repair Belgium
Welcome to our website. By accessing or using this website and our window and door repair services, you agree to be bound by these Terms of Use and Service Agreement ("Terms"). If you do not agree to these Terms, please do not use our website or services.
Thank you for visiting our website. By accessing this site or using our window and door repair services, you agree to these Terms of Use and Service Agreement (“Terms”).
If you do not agree with these Terms, please do not use our website or our services.
These Terms represent a legally binding agreement between you (the “Customer,” “you,” “your”) and our company (the “Company,” “we,” “us,” “our”) governing how you may use our website and hire us to repair your windows and doors in Belgium.
We are a professional window and door repair company serving customers throughout Belgium. Our main service areas include, but are not limited to:
Brussels-Capital Region
Flanders (Antwerp, Ghent, Bruges, Leuven, Mechelen, Hasselt, Kortrijk, etc.)
Wallonia (Charleroi, Liège, Namur, Mons, Tournai, etc.)
We operate local service teams in each region to ensure fast and reliable repairs for both residential and commercial clients.
We are a professional window and door repair company serving customers throughout Belgium. Our main service areas include, but are not limited to:
Glass replacement and double-glazing repair
Adjustment and realignment of windows and doors
Repair and replacement of handles, hinges, locks, and hardware
Seal and weatherstrip replacement
Frame repair and restoration (PVC, aluminium, wood)
Roller shutter repair (manual & electric)
Sliding door track and roller repair
Repair of condensation and insulation issues
Emergency window repair
Custom repair solutions for non-standard installations
All work is performed by trained and experienced technicians using compliant materials and professional installation techniques.
for Hyper-Local Areas and Compliance Across Multiple Jurisdictions
Since we operate across Belgium, the following guidelines explain how our service conditions adapt to regional regulations.
Across all locations—Brussels, Flanders, Wallonia—our guarantees, service quality, and workmanship standards remain consistent. Regardless of your region, you receive the same professional repairs and warranty support.
Belgium follows a combination of:
European Construction Products Regulation (CPR 305/2011)
CE-marking requirements for materials
Regional and municipal guidelines
Fire and insulation standards
Heritage/monument protection rules (when applicable)
We ensure all repairs comply with the building rules relevant to your property.
If a municipality or commune has stricter requirements, we always follow the stricter regulation.
Your detailed written quote will specify:
Which regional or municipal rules apply
Any constraints related to insulation, glazing, or materials
Whether permits are needed
Any product certificates required for compliance
Additional administrative or regulatory requirements
All compliance information is provided after we inspect your property.
For repairs requiring permits:
We inform you during the quote stage
We may assist you with the permit process
Permit fees are listed separately
Inspections will be coordinated when required
You will receive copies of all permit-related documents
Most standard window repairs in Belgium do not require permits, except for structural changes or protected façades.
Many Belgian properties have additional restrictions:
Historic Districts & Classified Buildings
Repairs may require approval from:
Brussels Monuments & Sites
Flemish Heritage Agency
Walloon Heritage Department
Co-Ownership (Syndic / HOA equivalent)
In apartment buildings, prior authorization may be required.
Your quote will clearly state any extra administrative steps or costs linked to heritage, façade protection, or co-ownership rules.
A free quote includes:
+ A free on-site inspection
+ A no-obligation consultation
+ A full written repair estimate
+ A complete explanation of materials, labour, and costs
+ No commitment to hire us
You are never charged for the quote.
+ Professional evaluation of damaged windows/doors
+ Identification of underlying issues
+ Repair vs replacement recommendations
+ Material options and grades
+ Itemized pricing
+ Estimated repair duration
+ Answers to your questions
+ Actual repair work (unless separately agreed)
+ Emergency temporary services (charged if required)
+ Destructive investigation requiring removal of materials
+ Installation of parts or materials during the quote visit
We always ask for your approval before performing any billable action.
+ Quotes are valid for 30 days
+ The agreed price will not change unless the scope changes
+ Hidden damage found during work will be discussed before proceeding
+ Unexpected regulatory or permit issues will be clarified before continuation
Unless otherwise agreed in writing:
+ Payment is due upon completion of the repair
+ We accept bank transfer, Bancontact, major credit cards, cash
+ Commercial clients may request invoice terms subject to approval
We guarantee:
+ No hidden fees
+ Clear separation of labour, materials, permits, and additional costs
+ Full invoice breakdown after service completion
We assure that any repairs will be done in a way that is professional and satisfies all building codes and industry standards. Our warranty on art work includes:
The warranty duration for home repairs is one (1) year from the date the work is finished. The warranty duration for business maintenance is ninety (90) days, unless a written notice says otherwise.
Coverage: We will fix or replace any flaws with our installation or art for free during the warranty period.
Exclusions: The artistic warranty doesn't cover damage caused by accidents, misuse, normal wear and tear, weather events, or changes made by other persons.
Manufacturer's guarantees cover the materials used in repairs. These assurances are not the same for all products:
Pass-Through Warranties: We'll send you any papers from the maker that proves the products were put together correctly.
Warranty Claims: We will assist you file warranty claims with the manufacturer while the warranty is still in effect.
No Extended Materials Warranty: Unless we declare so in writing, we don't add to or extend the manufacturer's materials warranty.
For warranty service:
Please write to us and tell us what's wrong.
Make sure you have enough time to set up a warranty servicing appointment.
Let the inspector check out the doors or windows that are broken.
We will fix things for free as soon as we can if the warranty is still in effect.
Our warranties do have some limits:
Warranties say that you have to take care of the parts that were fixed according to the manufacturer's instructions.
Environmental Factors: We can't guarantee that our repairs will keep your home safe from hurricanes, floods, tornadoes, or other severe weather events, but they are made to meet code requirements for these scenarios.
Warranties don't cover damage done to your property by contractors, service personnel, or other people who work there.
Warranties don't cover visual faults that don't affect how effectively the product operates or normal wear and tear.
To the maximum extent permitted under Belgian law:
Our liability is limited to the amount paid for the service concerned.
We are not responsible for:
Indirect or incidental damages
Business interruption
Loss of income
Temporary accommodation expenses
Property devaluation
You must take reasonable steps to prevent further damage if an issue occurs.
We are not liable for delays due to:
Weather
Material shortages
Permit processing delays
Events beyond our control
Appointments depend on:
Technician availability
Weather conditions
Permit approval (if needed)
Dates provided are estimates, not guarantees.
Appointments depend on:
Technician availability
Weather conditions
Permit approval (if needed)
Dates provided are estimates, not guarantees.
We may cancel or reschedule due to:
Safety issues
Staff illness
Extreme weather
Permit issues
Technical concerns discovered before work
We always notify you as early as possible.
Customers are responsible for making ensuring that service is fast and easy by:
Making sure that all windows and doors that need work are easy to reach and safe
Taking down curtains, furniture, or other things that get in the way of work
Keeping your dogs safe while you're at the service appointment
Making ensuring that technicians can get to electrical power when they need it for their tools
The individual who makes the appointment must be able to say yes to the task and willing to pay for it.
Before work may start on rental premises, landlords may need to give their permission.
You need to secure the right authorization before you can arrange service if you reside in a condo or HOA.
Please let us know about any known risks, such as lead paint or asbestos.
If the property is under foreclosure, has liens, or has other legal issues, let people know.
Please list any repairs or adjustments that have been performed to windows and doors in the past.
Check the work before the technicians leave if you can.
If you have any problems or are displeased, please let us know immediately away.
Sign the papers that say you agree to do the work.
We have the proper licenses and insurance for our business: We have the right licenses and insurance to work in all of the areas we cover. We have general liability insurance that protects us from damage to property and injuries to persons. We have insurance for workers' compensation to keep our personnel safe. We can give you proof of insurance if you ask.
If there is a problem about our services or these Terms, the parties agree to try to sort it out by talking to each other in good faith first.
If the parties can't agree on a solution through negotiation within thirty (30) days, they agree to try mediation before looking for other means to solve the problem. The costs of mediation will be shared equally.
If mediation doesn't work, the only way to settle the matter is to go to court in the Belgium county where the service was done. Belgium law governs these Terms.
In every legal matter, the winner can obtain back reasonable costs and lawyers' fees.
We own or have permission to use all of the logos, pictures, text, and art on this site. You can't copy, share, or make new works based on the content on this website without our permission first.
Our name, logo, and service marks are our trademarks. You need to seek formal permission first before you may use them.
To give you services, we need to get certain personal information from you, like:
Name, address, and phone number
Details about the property and the services it needs
Details about payments
We only use the information we collect for the following:
Providing requested services
Handling payments
Discussing appointments for service
Sending information about services
Improving the quality of our services
We do our best to protect your personal information, but we can't promise that it will always be safe.
We don't sell or rent out customer information to other companies for marketing purposes.
In an emergency, we can fix things straight away:
The weather gets in through cracked or smashed windows.
If you can't shut the doors, security isn't as good.
Damage that puts safety at risk right away
Emergency services must:
High Prices: Emergency services cost extra since they have to be available after hours and get there immediately.
Limited Availability: The technician's schedule and workload affect when emergency services are available.
Temporary Solutions: In an emergency, there may be temporary safety measures put in place while permanent remedies are developed for later.
Weather Restrictions: Even emergency services might not be able to do their jobs when the weather is poor.
We can update these Terms at any time. As soon as they are posted on our website, changes go into effect. You agree to the updated Terms if you keep using our website or services after changes are implemented.
Changes that affect pending service contracts won't apply to contracts that are already in place without your approval.
If any part of these Terms is found to be unenforceable, the rest of the Terms will continue be in effect.
Along with any written quote or service agreement you got from us, these Terms make up the full agreement between you and our company about the services we offer. No employee or representative can amend these Terms unless they write it down and have a corporate officer sign it.